Office of Treasury Operations, Merchant Card Services

Support and Supplies

Payment Card Transaction Processing or Voice Authorization

Phone 1-800-944-1111 to reach a Global Payments' agent at its Voice Authorization Center. Be prepared to provide your Merchant ID, which is printed on the label on your payment terminal.

Customer Service and Payment Terminal Support

Monday through Friday, 8am to 5pm: Merchant Card Services

Phone 1-217-244-9384 or email merchantcardhelp@uillinois.edu for any customer service or terminal technial support issue.

Evenings after 5pm and weekends: Global Payments

Phone the appropriate number provided below. Be prepared to provide your Merchant ID, which is printed on the label on your payment terminal.

Free Terminal Paper Rolls

Phone Merchant Card Services at 1-217-244-9384, or email merchantcardhelp@uillinois.edu.