Support and Supplies
Payment Card Transaction Processing or Voice Authorization
Phone 1-800-944-1111 to reach a Global Payments' agent at its Voice Authorization Center. Be prepared to provide your Merchant ID, which is printed on the label on your payment terminal.
Customer Service and Payment Terminal Support
Monday through Friday, 8am to 5pm: Merchant Card Services
Phone 1-217-244-9384 or email merchantcardhelp@uillinois.edu for any customer service or terminal technial support issue.
Evenings after 5pm and weekends: Global Payments
Phone the appropriate number provided below. Be prepared to provide your Merchant ID, which is printed on the label on your payment terminal.
Free Terminal Paper Rolls
Phone Merchant Card Services at 1-217-244-9384, or email merchantcardhelp@uillinois.edu.